City News and Updates

Spectrum Outage Information

Residents who have had service interruptions with their Spectrum service for 4 hours or more may be entitled to a service credit.  

Accounts are not automatically credited, residents and other affected customers must contact Spectrum’s Billing Department at 1-833-267-6094 to make a formal request. 

Requests and credits will be will be determined on a case-by-case basis.  Please be sure to check with a Spectrum respresentative to ensure you have the latest equipment available or details about your current plan.  Slower internet speeds or service interruptions may be caused by an outdated router, or a plan with slow internet speeds (low latency).  Credits will not be applied to planned outtages.