To offset the cost of operating medical devices, the Medical Baseline program provides electricity at a discount of the lowest baseline rate to eligible participants.
All customers who depend upon electrically operated medical or life support equipment for survival should always be prepared with a backup power system or other plans necessary to ensure their health and welfare during outages.
If the California Independent System Operator (CAISO) declares a rare Stage 3 Emergency and enacts rotating outages or calls for a Public Safety Power Outage (PSPS), SCE will contact Medical Baseline customers through various contact methods. We may only receive a 10-minute warning, so customers may not hear about the outage before it occurs.
To update your contact information or cancel your notifications, please call SCE at 1-800-655-4555. For TTY service, please call 1-800-352-8580.
September is recognized as National Preparedness Month by the Department of Homeland Security. National Preparedness Month serves as a reminder that we all must take action to prepare, now and throughout the year, for the various types of emergencies and natural disasters that could affect us where we live, work, and also where we visit. Visit ready.gov for tips on how to prepare your family for the next emergency or natural disaster.