The City provides water service to more than 9,400 residents and businesses within the City of Pico Rivera. Whether you need to establish a new service, terminate an existing service, or change the account name or information under which your service is listed, you will need to contact the Revenue Division to make any of these changes.

We recommend that customers notify us of any service needs at least one day in advance to ensure completion. Water personnel must have access to your utility meters at all times.

The City of Pico Rivera’s Policy on Discontinuation of Residential Water Service for Non-Payment is available in the following languages:

Number of residential service discontinuations for FY 2022-2023 were 552.

New Service

To start a new service, you must first call (562) 801-4316 to ensure that the service address for which you require activation is within our service area, you can also check online here. Two other organizations provide water service to Pico Rivera – Pico Water District and San Gabriel Valley Water Company.

Those addresses served by the City who want to activate water service must apply in person and complete a water service application form. A $23.00 application fee, plus a water deposit fee of $114.00 (residential) or $342.00 (commercial) for new water service must be paid at the time of application. Applicants are required to present a valid California ID (residential) or a Federal Tax ID number (for business). New water service applications received before 2:00 p.m. will be acted on the same day. All other applications received after 2:00 p.m. will be filled on the next business day.

Fees for temporary service connection to a hydrant meter are $1,500.00 (deposit), plus $23.00 (application fee), plus $251.00 (service connection fee). 

Please provide proof of ownership, such as rental/lease agreement or Closing Escrow paperwork, to verify ownership of the property.

Service Termination

If you would like to cancel your service, contact the Water Division at (562) 801-4316, There is no fee to disconnect, and the balance of your deposit will be mailed to the forwarding address you provide.

Water Service Deposits

Water customers are required to pay a $114.00 (residential) or $342.00 (commercial) deposit before beginning new service (this is in addition to the $23.00 application fee). The City holds this deposit, without interest, as long as the account is active. Deposits can only be used as final payment for a closing bill. We will mail, without interest, the balance remaining to you at a forwarding address that you provide. Under no circumstances can the deposit be waived.

If you have any questions regarding your water service connection, please call (562) 801-4316 during regular business hours or email us at

Water Division
(562) 801-4316

Pico Water District
(562) 692-3756

San Gabriel Valley Water Company
(562) 699-1041

Click Here to read the 2022 Consumer Confidence Report

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